Hi <%name%>,
We've all have issues with those darn automated attendant systems. You say one thing it does another til you end up screaming into the phone or hanging up ready to pull your hair out!
Well not only do I have some of my own techniques for getting to a real person fast, then getting what you want, but I recently discovered a news article and website that has literally 100's of businesses and exactly what prompts to push to skip auto-attendant and get to a live person..
My Advice is: I either keep pressing 0 til it tells me it is putting me through to a person or I don't say anything and it puts me through. Some times though if I dont respond it hangs up.
Getting What You Want: Stay calm and be professional. When possible have all evidence in front of you and ready for presentation before the call. Customer Service if often run via call centers with many operators, so if you have a reasonable request simply keep calling back calmly until one of the reps give you what you need.
No Help? If you still can't get your issue resolve ask for a supervisor, however wait on the line and speak to them live, because most of the time when you are told they will call you back they don't!
Tip: Nessesities: Bills and Services you NEED to live have more power to say yes then your non-essentials like cell phones, internet and credit cards..
In the case of non-essential expenses described above you would locate the corporate customer service number and call them. Just call their corporate office and ask who you would talk to in order to resolve the issue that your local customer service was unable to.
A wonderful website dedicated to you by helping companies improve their customer service departments based on your feedback is gethuman.com
They provide 100's of commonly called companies and give you the exact prompts to get around the auto-attendant and to a live person quickly.
They allow customers to add to the list of numbers and prompts and they provide helpful hints and advice for dealing with every customer service situation.
What I love most about gethuman.com is that their customer service improvement system is based on your feedback and not some company experts so when a company uses them we truly will see changes made based on what we need!
For more tips and to post your feedback go to
http://gethuman.com
Please post a comment below letting me know what you think ok?
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